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Infographic: A Guide To Social Media Customer Care

These days customer support via social media is more popular than ever – and if as a business owner you’re still not totally convinced I recommend you read my original article from 2016 about how social media rescued my ongoing relationship with two different brands thanks to social media customer support.

As social media customer support evolves and continues to expand in popularity – certain etiquette will develop and how or when you respond plays a very important role in the user experience. To help you get the hang of things Headway Capital has put together the following infographic guide to social media customer care.

About Michael Boguslavskiy

Michael Boguslavskiy is a full-stack developer & online presence consultant based out of New York City. He's been offering freelance marketing & development services for over a decade. He currently manages Rapid Purple - and online webmaster resources center; and Media Explode - a full service marketing agency.

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