These days customer support via social media is more popular than ever – and if as a business owner you’re still not totally convinced I recommend you read my original article from 2016 about how social media rescued my ongoing relationship with two different brands thanks to social media customer support.
As social media customer support evolves and continues to expand in popularity – certain etiquette will develop and how or when you respond plays a very important role in the user experience. To help you get the hang of things Headway Capital has put together the following infographic guide to social media customer care.
